Shipping policy

SHIPPING POLICY

Order processing
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. You'll receive a confirmation email with a tracking number as soon as your order ships.

Shipping times
Once shipped, your order is delivered within 5–7 business days across Canada and the United States. Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to carriers, customs, weather, or high-volume periods, which are beyond our control.

Shipping cost
Shipping is free on all orders — no minimum required.

Where we ship
We currently ship to Canada and the United States.

Tracking your order
As soon as your order ships, you'll receive an email with a tracking number. If you haven't received tracking within 3 business days, check your spam folder or contact us at info@sisya.co.

Customs and import fees (U.S. orders)
Orders shipped to the United States may occasionally be subject to customs duties or import fees set by local authorities. These charges, if any, are the responsibility of the customer.

Wrong or incomplete address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you spot a mistake, contact us at info@sisya.co as soon as possible.

Lost, delayed, or damaged packages
If your package is significantly delayed, lost, or arrives damaged, email us at info@sisya.co (with a photo, if damaged) and we'll make it right.

Questions? Email us anytime at info@sisya.co.